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Vendor Agreement
Effective Date: June 01, 2026Platform: Scoop Addict LLC
This Vendor Agreement (“Agreement”) is entered into between Scoop Addict LLC (“Scoop Addict,” “Platform,” “we,” “us,” or “our”) and the vendor listing, selling, or fulfilling products through the Scoop Addict marketplace (“Vendor,” “you,” or “your”).
By applying to sell, listing products, accepting orders, or fulfilling orders through the Platform, Vendor agrees to this Agreement and all incorporated Platform policies.
This Agreement incorporates the Scoop Addict Vendor Policy Manual, Terms of Service, Refund & Exchange Policy, Shipping and Fulfillment requirements, Privacy Policy, Legal Notice, marketplace rules, and any other written policies made available to Vendor. If a conflict exists, this Agreement controls for vendor obligations unless a specific policy imposes stricter operational requirements.
Vendor is an independent contractor and is not an employee, agent, partner, joint venturer, franchisee, or legal representative of Scoop Addict.
Vendor acknowledges and agrees that:
· Vendor is the seller of record for Vendor products unless otherwise expressly stated.
· Vendor is solely responsible for product quality, safety, legality, labeling, claims, listing accuracy, inventory, packaging, shipping, fulfillment, and customer-facing performance.
· Scoop Addict does not take title, possession, or control of Vendor inventory.
· Vendor has no authority to bind Scoop Addict or make representations on Scoop Addict’s behalf.
· Vendor must provide accurate, current, and complete business, tax, payout, and contact information.
· Vendor must promptly update account information when it changes.
· Scoop Addict may request verification information, business documentation, tax forms, identity information, product documentation, or other information needed to evaluate risk, compliance, or platform eligibility.
· Scoop Addict may approve, deny, suspend, restrict, or terminate Vendor access at its discretion.
Vendor represents and warrants that all products listed or sold through the Platform:
· Are accurately described and fairly represented.
· Comply with all applicable laws, rules, regulations, and platform policies.
· Are safe, lawful, authentic, and not counterfeit, stolen, expired, recalled, defective, misleading, or prohibited.
· Do not infringe the intellectual property, publicity, privacy, or other rights of any third party.
Vendor is responsible for all listing content, product claims, photos, descriptions, quantities, limitations, disclosures, and inventory accuracy.
Because the Platform focuses on mystery scoops, curated bundles, and similar products, Vendor must not create false or misleading expectations about product contents, value, rarity, brand, quantity, or outcome.
· Vendor may not promise specific items unless clearly stated in the listing.
· Vendor may not misrepresent likely value or use unsupported guaranteed-value claims.
· Vendor may not include low-quality filler items inconsistent with the listing or customer-facing description.
· Vendor must ensure the mystery nature of the product is disclosed clearly and fairly.
Vendor must:
· Process and ship orders within stated handling times.
· Provide valid tracking information when available or required.
· Package items securely to prevent damage during transit.
· Promptly notify Scoop Addict of fulfillment issues, inventory errors, carrier issues, or delays.
· Maintain accurate fulfillment and shipping records.
Failure to meet fulfillment standards may result in enforcement actions, including claim charges, payout holds, listing restrictions, suspension, or termination.
Vendor acknowledges that the Platform operates under a strict “all sales final” model, subject to limited exceptions for damaged, defective, or incorrect items and any requirements of applicable law.
Vendor is responsible for:
· Responding to claims and information requests promptly.
· Providing replacements, refunds, return instructions, or other approved resolutions when required.
· Supplying product photos, listing details, tracking records, packaging evidence, and customer communication records upon request.
· Cooperating with Scoop Addict’s claim and dispute review process.
Scoop Addict may issue refunds, replacements, credits, or other resolutions where appropriate and may deduct related amounts from Vendor payouts.
Vendor is financially responsible for all chargebacks, payment disputes, refunds, claims, fees, penalties, shipping adjustments, and related costs arising from Vendor products, listings, orders, fulfillment, communications, or policy violations.
Scoop Addict may deduct such amounts from Vendor payouts, hold funds to cover anticipated disputes, recover negative balances from future payouts, or pursue other lawful recovery methods.
Vendor payouts are subject to the payout schedule, eligibility requirements, risk review, and deductions established by Scoop Addict.
Scoop Addict may delay, withhold, offset, or reserve payouts due to:
· Pending disputes, refunds, chargebacks, or claims
· High complaint rates or product quality concerns
· Shipping discrepancies, carrier adjustments, or delivery issues
· Fraud risk, account review, or verification concerns
· New vendor risk review
· Policy violations or amounts owed to Scoop Addict
If deductions exceed available payouts, Vendor remains responsible for the outstanding balance.
Scoop Addict may monitor Vendor performance, including complaint rate, refund and claim frequency, chargeback rate, fulfillment timeliness, tracking compliance, shipping accuracy, product quality issues, customer communication, and policy violations.
Scoop Addict may establish and update internal performance thresholds at its discretion. These thresholds are not required to be published and may vary based on vendor risk, product category, order volume, complaint severity, or platform needs.
If Vendor fails to meet performance standards or violates this Agreement or Platform policies, Scoop Addict may take one or more enforcement actions, including:
· Written warning or corrective action requirement
· Listing restriction, removal, or editing
· Payout hold, reserve, offset, or deduction
· Account restriction, suspension, or termination
· Refund, replacement, cancellation, or other customer resolution charged to Vendor
· Removal from the Platform
Scoop Addict may provide written notice of performance deficiencies and allow a reasonable opportunity to cure. Scoop Addict is not required to provide notice or an opportunity to cure before taking action where immediate action is appropriate.
Scoop Addict may take immediate action for fraud, suspected fraud, customer harm, unsafe products, illegal activity, intellectual property violations, privacy violations, repeated or severe violations, chargeback risk, or risk to the Platform.
Vendor may use customer information only for order fulfillment and order-related support. Vendor may not use customer information for marketing, external communications, data sales, retargeting, solicitation, or any purpose unrelated to the customer’s order.
Vendor must protect customer information, limit access to those with a need to know, and delete or securely dispose of customer information when it is no longer needed, unless retention is required by law.
Disputes between customers and Vendor should first be addressed through the Platform’s approved communication and customer resolution process. Scoop Addict may, at its discretion, review disputes and supporting evidence and make a final determination regarding resolution.
Vendor agrees to cooperate with all dispute reviews. Failure to respond or provide requested documentation may result in a decision based on available information and may result in enforcement action.
Scoop Addict is not obligated to mediate or resolve disputes but may do so to protect customers, vendors, payment processors, or the Platform.
Scoop Addict reserves the right to control marketplace operations, including listing standards, product categories, vendor eligibility, customer communications, dispute procedures, shipping requirements, payout practices, and enforcement decisions. Scoop Addict may edit, reject, remove, or restrict listings that violate policy or create risk.
Scoop Addict may require Vendor to maintain appropriate insurance based on risk, product type, sales volume, claims history, or legal requirements. Vendor must provide proof of insurance upon request if required by Scoop Addict.
If Vendor uses Scoop Addict’s shipping partner or platform-provided labels, Vendor must provide accurate weight, dimensions, package details, origin information, and shipping information. Vendor is responsible for carrier adjustments, surcharges, dimensional weight corrections, address-related fees, and differences between estimated and actual shipping costs. Scoop Addict may deduct such amounts from Vendor payouts.
If Vendor uses external shipping methods, Vendor assumes responsibility for all shipping costs, carrier issues, delivery performance, tracking accuracy, claims, and discrepancies. Scoop Addict is not responsible for shipping differences or carrier failures caused by Vendor-managed shipping.
Scoop Addict may require use of designated shipping partners, modify shipping requirements, or restrict Vendor-managed shipping at any time based on platform needs, customer experience, risk, or compliance requirements.
Vendor is responsible for complying with all applicable laws, regulations, tax obligations, licensing requirements, product safety rules, labeling requirements, consumer protection laws, and marketplace policies related to Vendor products and sales.
Taxes may be calculated, collected, remitted, or reported by Scoop Addict, vendors, Shopify, payment processors, or other providers as required by applicable law. Vendor remains responsible for taxes, filings, records, or obligations not handled by the Platform or its providers.
Vendor retains ownership of Vendor-created listing content but grants Scoop Addict a non-exclusive, worldwide, royalty-free license to use, reproduce, display, promote, distribute, edit, and create derivative works from Vendor listing content for platform operations, marketing, advertising, customer support, dispute handling, and marketplace promotion.
Vendor represents that Vendor owns or has the necessary rights to all content, images, names, descriptions, trademarks, branding, and materials submitted to the Platform.
Vendor agrees to indemnify, defend, and hold harmless Scoop Addict LLC, its owners, officers, members, employees, contractors, service providers, and affiliates from and against claims, losses, liabilities, damages, fines, penalties, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:
· Vendor products, listings, claims, packaging, shipping, fulfillment, or customer communications
· Product liability, safety, legality, labeling, or regulatory issues
· Vendor’s breach of this Agreement or Platform policies
· Vendor’s misuse of customer data
· Vendor’s violation of law or third-party rights
· Chargebacks, refunds, disputes, or customer claims arising from Vendor orders
To the fullest extent permitted by law, Scoop Addict shall not be liable to Vendor for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, reputational harm, or loss of business opportunity.
Scoop Addict’s total liability to Vendor shall not exceed the total platform fees retained by Scoop Addict from Vendor transactions during the three months preceding the event giving rise to the claim, unless otherwise required by law.
Scoop Addict may suspend or terminate Vendor access or this Agreement at any time for policy violations, excessive complaints or disputes, fraud or suspected fraud, customer harm, legal risk, noncompliance, inactivity, or risk to the Platform.
Upon termination, Vendor remains responsible for outstanding orders, refunds, disputes, chargebacks, taxes, customer claims, negative balances, and other obligations that arose before termination or relate to Vendor activity on the Platform.
This Agreement is governed by the laws of the State of Florida, without regard to conflict of law principles.
Any dispute arising out of or relating to this Agreement shall be resolved through binding individual arbitration under the rules of the American Arbitration Association, except where small claims court is permitted or where Scoop Addict seeks injunctive or equitable relief. Vendor waives the right to a jury trial and the right to participate in a class action, collective action, or representative action to the fullest extent permitted by law.
Formal legal notices, claims, disputes, or other official communications should be sent in writing to support@scoopaddict.com and should include “Legal Notice” in the subject line. Scoop Addict may request additional information or a mailing address if needed to process the notice.
This Agreement and incorporated Platform policies constitute the entire agreement between Vendor and Scoop Addict regarding Vendor’s use of the Platform.
If any provision is found unenforceable, the remaining provisions will remain in effect.
Scoop Addict’s failure to enforce any provision does not waive the right to enforce that provision later.
Vendor may not assign this Agreement without Scoop Addict’s prior written consent. Scoop Addict may assign this Agreement in connection with a merger, acquisition, restructuring, sale of assets, or business transfer.
Sections relating to payment obligations, chargebacks, disputes, customer data, taxes, intellectual property licenses, indemnification, limitation of liability, governing law, legal notices, and obligations arising before termination survive termination of this Agreement.
Email: support@scoopaddict.com
Business: Scoop Addict LLC
Location: Florida, United States
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